top of page

Data Protection

The following data protection declaration applies to the use of our online offer (hereinafter referred to as "website"). We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). We collect and process your personal data in order to offer you the above-mentioned portal. This statement describes how and for what purpose your data is collected and used and what options you have with regard to personal data. By using this website, you consent to the collection, use and transfer of your data in accordance with this privacy policy.

1 Responsibility

Responsible for the collection, processing and use of your personal data in the sense of Art. 4 No. 7 GDPR
AGORA Solar a.s.
If you wish to object to the collection, processing or use of your data by us in accordance with this data protection declaration as a whole or for individual measures, you can address your objection to the person responsible. You can save and print this privacy policy at any time.


2 General use of the website

2.1 Hosting
The hosting services we use are for the provision of the following services: Infrastructure and platform services, computer capacity, storage and database services, collateral and technical maintenance services that we use to operate the website. Here, we or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors of this online offer due to our legitimate interest in an efficient and secure provision of this online offer pursuant to. Art. 6 para. 1 1 p. 1 f) GDPR in conjunction with. Art. 28 GDPR.

2.2 Access data
We collect information about you when you use this website. We automatically collect information about your usage behavior and your interaction with us and register data with your computer or mobile device. Each time you access our online offer, we collect, store and use data (so-called server log files). The access data includes:
- Name and URL of the retrieved file
- date and time of the retrieval
- amount of data transferred
- message about successful retrieval (HTTP response code)
- browser type and version
- operating system
- Referrer URL (the previously visited page)
- Websites that the user's system accesses through our website.
- Internet service provider of the user
- IP address and the requesting provider

2.3 IP address
We use this log data without attribution to you or other profiling for statistical analysis for the purpose of the operation, security and optimization of our online services, but also to anonymously record the number of visitors to our website (traffic) and the extent and nature of the use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, troubleshoot and fix errors, and improve our services. And the requesting provider.
This is also our legitimate interest under Article 6(1) p. 1 f) GDPR. We reserve the right to review the log data retroactively if there is a justified suspicion of unlawful use based on concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or billing for a service, e.g. if you use one of our offers. After completion of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website. In addition, as part of your account, we store the date of your last visit (e.g. when registering, logging in, clicking on links, etc.).

2.4 Cookies
To optimize our online offer, we use so-called session cookies. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored on your hard drive. These files contain a so-called session ID, which can be used to assign various requests from your browser to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They are used, for example, to use the shopping cart function across multiple pages. We also use a small number of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. It lasts from 1 month to 10 years. This allows us to present our offer in a more user-friendly, effective and secure way and to show you, for example, information tailored to your interests on the site. Our legitimate interest in the use of cookies pursuant to sec. 6 para. 1 sentence 1 f) of the GDPR is to make our website more user-friendly, effective and secure. The cookies store about the following data and information:

  • Login information

  • language settings

  • entered search terms

  • Information about the number of visits to our website and

  • the use of individual functions of our website.

When the cookie is activated, it is assigned an identification number and no assignment of your personal data to this identification number is made. Your name, IP address or similar data that would allow the cookie to be linked to you are not included in the cookie. Based on the cookie technology, we only receive pseudonymous information, e.g. which pages of our store were visited, which products were viewed, etc. You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether to exclude the acceptance of cookies for certain cases or in general, or whether cookies are prevented completely. This may limit the functionality of the website.

2.5 E-mail contact

If you contact us (e.g. via the contact form or an email), we store your data for processing the request as well as for follow-up questions. This is also our legitimate interest according to Article 6 (1) p. 1 f) GDPR. We will only store and use other personal data if you agree to this or if this is permitted by law, without special consent.

2.6 Retention periods

Unless otherwise stated, we store personal data only for as long as is necessary to fulfill the purposes pursued.

3 Processing of inventory data

We also process the inventory data described below.

3.1 Planning assistant and contact forms
In order to contact us or to place an order via our planning assistant and the associated order forms, we need your master and communication information so that we can provide you with an offer, communicate with you and process the order.

3.2 Legal basis and retention period
The legal basis for data processing under the preceding paragraphs is Article 6(1)(1)(a), (b) and (f) GDPR. Our interests in data processing are in particular the preparation, conclusion and fulfillment of contracts as well as direct mailings and product information. Unless otherwise stated, we store personal data only for as long as necessary to fulfill the purposes pursued or as required by law.


4 Your rights as a data controller


Under applicable law, you have various rights to your personal data. If you wish to exercise these rights, please send your request by e-mail or post with a clear identification of your person to the address in paragraph 1. Below you will find an overview of your rights.

4.1 Right to confirmation and information
You have the right to receive confirmation from us at any time as to whether personal data relating to you is being processed. In this case, you have the right to request information from us free of charge about your stored personal data together with a copy of this data. In addition, you are entitled to the following information:
the purposes of processing;
the categories of personal data to be processed;
the recipients or categories of recipients to whom the personal data have been or will have to be disclosed, in particular to recipients in third countries or to international organizations;
where possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
the existence of a right to obtain the rectification or erasure of personal data concerning you or the restriction of processing by the controller or a right to object to such processing;
The existence of a right of appeal to a supervisory authority;
if the personal data is not collected from you, any available information about the origin of the data;
The existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved and the effects and consequences of such processing for you.
If personal data is transferred to a third country or to an international company, you have the right to be informed about the relevant safeguards under Article 46 GDPR in connection with the transfer.


4.2 Right to rectification

You have the right to demand that we correct inaccurate personal data without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.

4.3 Right of withdrawal ("right to be forgotten")
Pursuant to Art. 17 (1) GDPR, you have the right to request that we delete your personal data without undue delay, and we are obliged to delete your personal data without undue delay, if one of the following reasons applies:
The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
You withdraw your consent to the processing pursuant to Art. 6 (1) 1a) GDPR or Art. 9 (2) (a) GDPR and there is no other legal basis for the processing.
In accordance with Art. 21 (1) of the GDPR, you object to the processing and there are no legitimate grounds for the processing, or you object to the processing in accordance with Art. 21 (2) GDPR.
The personal data has been processed unlawfully.
The erasure of personal data is necessary to comply with a legal obligation under EU or national law to which we are subject.
The personal data was processed in connection with the pursuant to Art. 8 (1) GDPR.
If we have made the personal data publicly available and in accordance with Art. 17 (1) GDPR, we will take appropriate measures, including technical measures for the controllers responsible for the processing of the personal data, taking into account the available technology and implementation costs process data and inform you that you have requested the erasure of links to, or copies or replications of, such personal data.

4.4 Right to restriction of processing
You have the right to request us to restrict processing if any of the following conditions apply:
You challenge the accuracy of your personal data for a period of time that allows us to verify the accuracy of your personal data.
The processing is unlawful and have refused to erase personal data and instead requested the restriction of the use of personal data;
We no longer need your personal data for the purposes of the processing, but you need the data to assert, exercise or defend your rights; or
You have objected to the processing pursuant to Art. 21 (1) GDPR as long as it is not certain that the legitimate grounds of our company override yours.

4.5 Right to data portability
You have the right to receive the personal data you have provided in a structured, common and machine-readable format, and you have the right to freely transfer this data to another person, provided that
the processing is based on consent pursuant to Art. 6 (1) (1a) GDPR or Art. 9 (2a) GDPR or on the basis of a contract pursuant to Art. 6 (1) (b) GDPR and
the processing is carried out using automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to request that the personal data be transferred directly from another party, where technically possible.

4.6 Right of objection 
You have the right to object at any time to the processing of personal data concerning you pursuant to Article 6(1)(1)(e) or (f) of the GDPR on grounds relating to your particular situation; this also applies to profiling based on these provisions. We will no longer process personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is carried out for the purpose of asserting, exercising or defending legal claims. If personal data is processed by us for the operation of advertising mailings, you have the right to object at any time to the processing of personal data relating to you for the purpose of advertising; this also applies to profiling insofar as it is associated with this advertising mailing. You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out in the public interest.

4.7 Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects or similarly affects you. There is no automated decision-making based on the personal data collected.

4.8 Right to withdraw consent for data protection.
You have the right to withdraw your consent to the processing of personal data at any time.

4.9 Right to lodge a complaint with a supervisory authority.
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement, if you consider that the processing of your personal data is unlawful.

5 Data security

We strive to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. Your personal data is transmitted encrypted with us. We use the SSL (Secure Socket Layer) encryption system, but we would like to point out that data transmission via the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible. To protect your data, we use technical and organizational security measures in accordance with Art. 32 GDPR, which we always adapt to the latest technology. We also do not guarantee that our offer is available at certain times; disturbances, interruptions or failures cannot be excluded. The servers we use are carefully backed up on a regular basis.

6 Disclosure of data to third parties, no data transfer to non-EU countries.

In principle, we only use your personal data within our company. If and to the extent that we commission third parties (e.g. logistics service providers) with the fulfillment of contracts, they will only receive personal data to the extent that the transfer is necessary for the corresponding service. In the event that we outsource certain parts of data processing ("order processing"), we contractually oblige the order processors to use personal data only in accordance with data protection requirements and to ensure the protection of the rights of the data subject. A transfer of data to entities or persons outside the EU outside the cases mentioned in this statement in paragraph 2 does not take place and is not planned.

bottom of page